Last Friday, I was reminded of why I like Festival Foods. C wanted an Independence Day treat for the kids so she was going to buy “cake pops” for them, until she remembered that my neice eats gluten free. So, I suggested we get her a patriotic themed crispy rice treat. Well, they didn’t have any, but I had a feeling that Festival Foods would go to great lengths for us, so we talked to the nice young lady at the bakery department.
Me: “Could we get a rice crispy treat decorated like the cake pops?”
FF: “Sure, do you have one already?”
Me: “No, we were hoping you would have one back there.”
FF: “Hold on one second…[she checks]…we have them back in the deli. Just go grab one and bring it back here.”
I walked back to the deli and asked the nice lady to point me to the rice crispy treats and she did, but the box contained way more than what I needed, so I asked whether we couldn’t just buy one or two. The answer was, “Yes!” So she opened the box, I asked for a red one, she repackaged it, weighed it, and priced it ($0.24). I took it back to the bakery and talked to a cake decorator this time.
Me: “I got my rice crispy and I was just talking to someone about getting it decorated. Could we get this decorated with the red, white, and blue stars like the cake pops?”
FF: “Sure, do you want the white or milk chocolate?”
Me: “Milk chocolate.”
FF: “Hold on…[goes back to find the stuff]”
I watched the guy pulling together the stuff to do the decorating and I started to think I was making to much trouble.
Me: “You don’t have to make it exactly like the cake pops; really, whatever you can do is fine.”
FF: “No, it’s no problem, it’ll just be another minute.”
A minute later the man came back with a red rice crispy treat, covered in milk chocolate, and sprinkled with red, white, and blue stars — just exactly like the cake pops. Later that day, I gave it to my niece, and she was delighted.
Here is the point — I interacted with four different team members at Festival Foods on July 3rd, and each time, the thing I was asking for was not trivial. They had to think about what I was asking for and expend some effort to get it, yet in each case the answer was, without hesitation, a confident “Yes!” This doesn’t happen by accident. They are doing something right at that place.
Festival Foods, keep up the good work!